All of our products come with at least 1 Year Return to Base Warranty. On top of this many brands will offer a manufacturer warranty.
This warranty covers any enquires regarding your product and any manufacturer’s faults that may occur. Manufacturer faults are issues that arise due to the way a product was made.
If you believe this issue can be fixed remotely, please contact us and we will try our best to help you out. Alternatively, you can also contact the manufacturer of the product who may be able to step you through a more detailed solution.
If your product requires attention, please return the item with all original packaging and contents (If possible), together with a proof of purchase to any Umart store. For delivery orders please contact us with your order number and we will organise for the item to be returned free of charge along with a return form to complete. For large or bulky items, we may request you send parts individually but will work through this with you should it occur.
Once the item has been received, we will assess the condition of the item off-site and provide a solution of a repair, replacement or credit.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Alternatively, customers are also able to contact the manufacturer directly to arrange a repair, replacement or credit. By going directly to the manufacturer you may experience a much faster turnaround time. However, Umart is more than happy to process your warranty as well.
Unfortunately, items that are physically damaged will need to undergo further external assessment and may not be covered under warranty.
No Fault Found
Please be aware if no fault is found with the item there can be a charge to cover the cost of shipping the item for repair. To avoid this please confirm with the manufacturer that there is a fault.
For more information regarding the status of your warranty or our warranty process, please click here.
For more information regarding your Umart Online warranty, please view the terms and conditions here.