What’s the status of my order?

Please check your registered email for a "ready to collect" email or the tracking details for dispatch orders. If there is no update there, you can check the progress of your orders through the pending order section of our site.

https://www.umart.com.au/user.php?act=order_list

If the order you are chasing is listed here, your order has been received but the physical items have not yet been allocated to your order. There are a few reasons your order might be delayed on this step.

1) If you purchases a "Pre-Order" item please refer to our store page by clicking on the item to see if we have an updated ETA. Once the pre-order item(s) have arrived we will get your order ready as quickly as we can and send a ready for collection email.

2) If your order is a delivery order it takes 1-2 days for us to get the order dispatched at which time you will receive the tracking details via email.

3) If you chose BPay or Direct Deposit as the payment method, your items have been reserved but won't be made ready until the payment has cleared.

If your order is no listed on the pending orders page please check the completed orders section.

https://www.umart.com.au/user.php?act=order_list&composite_status=102

Unfortunately, if your order is showing as cancelled here there may have been a problem during the checkout of your order and our system has automatically cancelled the order. Please try placing the order again and double check the payment method details or try another method.

After checking and none of these applies to your order and it has been processing for over 3 hours during our operating times please check your email as there might have been an issue that needs your attention or contact us by replying to your confirmation email so we can check into any issues causing a delay.