My order has been shipped – How long does delivery take?

Our goal is to exceed customers’ delivery expectations and we regularly do! Stated delivery times are industry averages provided by our couriers. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

If you have checked tracking and the item is with the courier, please feel free to contact them via the details below for any enquiries:

Queensland Floods Update - February 2022

Due to the impact of the floods in Queensland and New South Wales, there are suburbs where Australia Post cannot safely deliver to. Australia Post has provided a list of all impacted suburbs. While we will do everything we can to get this dispatched as quickly as possible, there will be delays in delivery. For the time being, we encourage Click & Collect where possible:

https://auspost.com.au/service-updates/domestic-service-updates/queensland-flooding

Dispatch Times

Standard: 1 Day Excluding Weekends

Express: 1 Day Excluding Weekends

Given the increase in demand for Australia Post, it is possible you will experience delays. The timeframes listed below are a guide only and your delivery may fall outside of this. For information regarding the delays with Australia Post, please click here.

Once dispatched, you will receive a tracking number and you can view the status of your item on the Australia Post Website: https://auspost.com.au/mypost/track/#/search

It is possible that once an item is dispatched, there may not be scanning on it until Australia Post scans it 'On For Delivery'. Unfortunately, we have no further information in regards to this. If you believe there may be an issue with the delivery, please let us know or alternatively you can contact Australia Post directly.

If your order has been processed and you have not yet received your tracking number, it's possible the email may have been sent to your 'Spam' or 'Junk' folder. If you still have not received it, please contact us via support@umart.com.au

Standard Postage Estimated Arrival Times

QLD:

Metro -  1 to 3 business days

Country - 3 to 7 business days subject to local transport schedules

ACT, NSW, SA and Vic:

Metro - 2 to 5 business days

Country - 3 to 7 business days subject to local transport schedules

NT, Tas and WA:

Metro - 5 to 10 business days

Country - 7 to 14 business days subject to local transport schedules

More Info: here

Express Postage Estimated Arrival Times

Metro:

1 to 2 business days

Check Express Post Details: here

Country:

2 to 5 business days

Check Express Post Details: here