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Our goal is to exceed customer’s delivery expectations and we regularly do! Stated delivery times are industry averages provided by our couriers. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.
If you have checked tracking and the item is with the courier, please feel free to contact them via the details below for any enquiries:
| Australia Post | 13 76 78 | https://auspost.com.au/help/ | |
| StarTrack | 13 23 45 | https://startrack.com.au/support/ | |
| Fastway | 1300 3278 929 | https://www.fastway.com.au/contact-us/ | |
| Couriers Please | 1300 36 1000 | https://www.couriersplease.com.au/contact |
Dispatch Times
Standard: 1 Day Excluding Weekends
Express: 1 Day Excluding Weekends
COVID-19 Update: While our dispatch times are listed below, we are experiencing delays in processing your order to have it ready to be dispatched. Given the increase in demand for Australia Post, it is possible you will experience delays. The timeframes listed below are a guide only and your delivery may fall outside of this. For information regarding the delays with Australia Post, please click here.
Once dispatched, you will receive a tracking number and you can view the status of your item on the Australia Post Website: https://auspost.com.au/mypost/track/#/search
It is possible that once an item is dispatched, there may not be scanning on it until Australia Post scans it 'On For Delivery'. Unfortunately, we have no further information in regards to this. If you believe there may be an issue with the delivery, please let us know or alternatively you can contact Australia Post directly.
If your order has been processed and you have not yet received your tracking number, it's possible the email may have been sent to your 'Spam' or 'Junk' folder. If you still have not received it, please contact us via support@umart.com.au
Standard Postage Estimated Arrival Times
QLD:
Metro - 1 to 3 business days
Country - 3 to 7 business days subject to local transport schedules
ACT, NSW, SA and Vic:
Metro - 2 to 5 business days
Country - 3 to 7 business days subject to local transport schedules
NT, Tas and WA:
Metro - 5 to 10 business days
Country - 7 to 14 business days subject to local transport schedules
More Info: here
Express Postage Estimated Arrival Times
Metro:
1 to 2 business days
Check Express Post Details: here
Country:
2 to 5 business days
Check Express Post Details: here
