Postal service delays update 02/09/21
Please note we have been advised that the Australia Post is currently at network capacity and are having delays greater than two weeks. Unfortunately, this is an unprecedented event, and Australia Post are trying their best to get on top of it. ACT, NSW, and VIC are the most affected regions for delays, but other areas have a carry-on effect.
Please do not call about your delivery. Instead, please email us with your order number if there have been no updates to your order's tracking in 5 business days, and we will lodge an enquiry with the courier.
Our Customer Service Hours are:
Monday - Friday: 9:00 am - 5:30 pm (AEST)
Saturday/Sunday & Public Holidays: Closed - Click 'Submit a Question' to send us an email
Our stores remain open on weekends. If you would like to find out our stores' locations or operating hours, please click here.
To contact our team, please click 'Submit a Question' or 'We're here to help' located at the bottom of the page, and we'll be in touch with you as soon as possible.
Please note: To ensure we provide the best possible service, our stores are not available by phone. This allows our staff in-store to process orders as efficiently as possible while our Customer Service Team is dedicated to answering customer requests. For any urgent enquiries, you can call our Customer Service Team on (07) 3369 3928. Please note that you may be on hold for up to 15 minutes for one of our Customer Service Representatives during peak periods. We recommend sending us an email, and we'll get back to you as soon as possible.