Due to large increase in email volume from demand caused by Coronavirus, our response times have been extended to 2-3 Business Days.
If you are emailing for an update on the status of your order. Please hold tight, we are working hard to process orders as fast as we can and apologise for the inconvenience caused.
If you are emailing because of a failed payment via the credit card gateway please take a look at this guide: https://help.umart.com.au/hc/en-us/articles/360001435615-Credit-Card-Gateway-Timed-Out-or-Declined
The best way to get an INSTANT answer to your question is to visit our help centre.
There you will find answers to hundreds of commonly asked questions.
Can't find the answer you are looking for in our help centre? Please direct you email to the relevant department below!
By contacting us from the emails below, you agree to our Terms & Conditions and to receive email updates and exclusive promotions, which you may unsubscribe from any time.
Once you have made an Order : firstname.lastname@example.org
If you have an order already in progress then our orders team will gladly to assist you.
Before you place an Order: email@example.com
Our sales team can answer any questions you may have regarding one of our products or how make a purchase with us.
Returns and Warranties: firstname.lastname@example.org
If you have any questions regarding our Returns or Warranty procedures our returns team will gladly assist you.
Other Questions: email@example.com
If you have any questions that don’t fit into the other categories our support team will gladly assist you.