What is your Returns policy?
At Umart Online, we emphasise convenience! That’s why we offer a 30 Day Change of Mind Returns Policy.
If the product is not what you expected or the circumstances for the purchase have changed and you wish to return your purchase, please follow the instructions below within 30 days to organise the return of your product and receive either store credit or refund of the purchase price of your product (excluding initial delivery & handling fees).
Please note change of mind returns are at our discretion, to qualify, the returned item must be in a new sealed resellable condition; otherwise, we will charge a 20% restocking fee or refuse the return outright. This 20% restocking fee goes towards a discount for the next customer for purchasing the opened item.
Common reasons for refusal include but are not limited to hygiene, missing packaging, missing accessories, noticeable wear or any damage or if it has been activated without the ability to factory reset.
Please ensure the products are thoroughly cleaned including finger-prints and returned back as closely to "as new" condition for easy return.
The following items will be rejected for "Change of Mind" return if opened:
- Gaming Chairs
- Ex-display or open-box items
- Products with included consumables such as printers or coolant
- Products with included licenses such as Software or Subscription based products.
All products are still covered by warranty for fault or defect.
Products ordered specifically for quoted projects and enterprise equipment are excluded from this policy
Instructions on how to complete a change of mind return: