What is your Returns policy?
At Umart Online, we emphasise convenience! That’s why we offer a 30 Day Change of Mind Returns Policy.
If for any reason you would like to return your purchase, please follow the instructions below within 30 days of purchase, to organise the return of your product and receive either store credit or refund of the purchase price of your product (excluding initial delivery & handling fees).
Please note change of mind returns are at our discretion, to qualify, the returned item must be in a new sealed resellable condition; otherwise we may charge up to a 20% restocking fee or refuse the return outright.
This 20% restocking fee goes towards a discount for the next customer for purchasing your opened item. Exceptions: for hygiene reasons we are unable to accept returns of Wearable Devices, Gaming Chairs, Headphones, Keyboards and Mice. These items are still covered by warranty for faults.
Instructions on how to complete a change of mind return: