To contact our Customer Service Team, simply click 'Need Help?' on the right-hand side of this page, and you can send us an email. Alternatively, if you prefer to speak to a member of our team, click 'Need Help?', select 'Something Else' and select 'Speak with our Team'.
Alternatively, if you prefer to speak with us on the phone, you can call our Customer Service Team on (07) 3369 3928. Given the varied nature of some of the technical requests we receive, our team may need to investigate your enquiry and be unable to provide an immediate resolution on the phone. Rest assured, we'll make a point to get back to you as soon as possible with an answer!
Please note: To ensure we provide the best possible service, our stores are not available by phone. This allows our staff in-store to process orders as efficiently as possible while our Customer Service Team is dedicated to answering customer requests.
Our Customer Service Hours are:
Monday - Friday: 9:00 am - 5:30 pm (AEST)
Saturday/Sunday & Public Holidays: Closed
Our stores remain open on weekends. If you would like to find out our stores' locations or operating hours, please click here.