Due to large increase in call volume from demand caused by Coronavirus, our hold times have been extended to 20-30 Minutes.
If you are calling for an update on the status of your order. Please hold tight, we are working hard to process orders as fast as we can and apologise for the inconvenience caused.
If you are calling because of a failed payment via the credit card gateway please take a look at this guide: https://help.umart.com.au/hc/en-us/articles/360001435615-Credit-Card-Gateway-Timed-Out-or-Declined
The best way to get an INSTANT answer to your question is to visit our help centre.
There you will find answers to hundreds of commonly asked questions.
If you would like to talk with someone over the phone, please call us on the numbers below.
Our phone hours are:
Monday - Friday: 9am- 5:30pm (AET)
Saturday: Email Support Only
Sunday: Email Support Only
Please make sure to have your Order/RA/Quote number on hand so we can assist you.
Phone number: (07) 3369 3928