Umart Coronavirus Policy & Procedures Updates

Orders will NOT be available for collection unless you have received your ready for collection email.

30/06/2021 - Restrictions imposed in Queensland from 6pm 29 June 2021

SEQ regions including Brisbane are in lockdown for three days (as of 6 pm Tuesday 29 June 2021). During this time, our Queensland 'click and collect' locations will still be operating business as usual; however, please be reminded that orders will not be available for collection until you receive a 'Ready for Collection' email as normal.

To ensure customer safety and to comply with Government requirements, all customers entering our QLD stores (Mansfield, Milton, Eight Mile Plains, Chermside, Maroochydore, Southport) are required to wear a mask and adhere to a one-person per 4 square meters distancing policy in store. If you're feeling unwell please follow QLD Health guidelines and stay at home.

We are continuously monitoring the situation and will keep customers updated on any changes. 

Your patience and understanding during these uncertain times is very much appreciated.

22/01/2021 - Restrictions eased for Greater Brisbane from 22 January

The Queensland Government will be lifting the increased restrictions that have been in place for Greater Brisbane. From 1am AEST 22 January 2021 the Greater Brisbane region will be subject to the same restrictions as the rest of the state. You can learn more about it here.

From 22 January 2021 customers will no longer be required to wear masks in our Greater Brisbane Stores (Milton, Eight Mile Plains, Chermside, Mansfield). The Queensland Chief Health Officer strongly encourages people to still carry a face mask and we encourage customers to wear masks in our stores if it is particularly busy. 

We ask customers if they are showing symptoms not to visit our store locations, and for all other customers to keep a distance of at least two metres from people and continue to practice good hygiene including washing your hands regularly.

We want to thank all customers for their quick adoption of new policies during the past two weeks. Your patience and understanding during these uncertain times is very much appreciated.

11/01/2021 - Easing of Greater Brisbane Restrictions Update

While restrictions have eased, customers coming into our Greater Brisbane Stores (Milton, Eight Mile Plains, Chermside) will still need to wear a mask and adhere to one person per 4 square metres distancing policy in store. These policies are mandatory as directed by the Queensland Chief Health Officer. Any customers not following policies will be refused service and asked to leave. These restrictions will be in place until 1 am 22 January, unless otherwise advised by the government. You can read more about the restrictions here. 

As usual, you will be notified via email once your order is ready for collection/ready for dispatch. Orders will NOT be available for collection unless you have received this confirmation email. To further prevent crowding we ask that only one person per order come in to collect.

We are continually monitoring the situation and will keep customers updated on any changes.  

Your patience and understanding during these uncertain times are very much appreciated.

08/10/2021 - Greater Brisbane 3-Day Lockdown Update

Greater Brisbane will go into lockdown for three days (From 6pm tonight, Friday 8 January, until 6pm Monday 11 January), while contact tracers work to ensure the UK strain of COVID-19 is not circulating in the community. You can read more about the lockdown here. 

All our Queensland stores will be still operating business as usual as allowed by the Government during the lockdown. 

To ensure customer safety and to comply with Government requirements, all customers coming into our Greater Brisbane (Milton, Eight Mile Plains, Chermside) stores must wear a mask and adhere to one person per 4 square metres distancing policy in store. These policies are mandatory as directed by the Queensland Government. Any customers not following government instructions may be refused service and asked to leave. 

As a reference, stores will have outlined 4sqm areas. Customers must wait in these areas. Once a store reaches safe distancing capacity we will ask customers to wait outside until a space inside is available. To further prevent crowding we ask that only one person per order come in to collect. As usual, you will be notified via email once your order is ready for collection/ready for dispatch. Orders will NOT be available for collection unless you have received this confirmation email. Your patience and understanding during these uncertain times are very much appreciated.

09/04/2020 - Australia Post Delays
With more Australians moving to online shopping as they work from home, self-isolate or sensibly avoiding public spaces to protect themselves, Australia post is seeing an uplift in parcels that is resulting in some delays in their network.

Australia Post is using the breadth and benefit of their extensive network to work tirelessly for our communities, to get essential items to people, and to keep delivering for Australians. We are also working hard to get orders dispatched in the safest and quickest way possible. We appreciate your understanding and practice during these unprecedented times.

When your order is shipped you will be notified by email and provided a tracking number. Customers can use the Australia Post tracking tool to keep up to date with estimated delivery times.

We apologise for any inconvenience that this may cause, but be assured that we’re working as hard as we can to reduce the impact on customers, and thank everyone for their support and patience.

You can read more about the impacts on Australia Post here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

23/03/2020 - Lock Down

At this time all locations are still operating business as usual as allowed by the Government.

In accordance with with the lock down, we are have implemented further social distancing producers and we ask customers to please follow them accordingly.

We are continuing to monitor the developing situation and will keep customers updated if any further changes happen. 

23/03/2020 - 4sqm  Distancing Procedures 

To ensure customer safety and to comply with Government recommendations, we will be maintaining a strict distancing policy in store. With this policy, we will be ensuring that all customers maintain 4 meters squared radius from each other. As a reference, stores will have outlined 4sqm areas. We ask that customers please wait in these areas. Once a store reaches safe distancing capacity we will ask customers to wait outside until a space inside is available. 

We ask customers to avoid going to one of our stores unless you have received a confirmation email that your item is ready to collect. You can seek sales advice via our phone support on (07) 3369 3928 or via email at sales@umart.com.au.

We will still be processing warranties as per usual at store locations however if a store reaches safe distancing capacity, warranties will be processed one at a time and customers will be asked to wait outside until space is available. 

Lastly, to further prevent crowding we ask that only one person per order come in to collect.

Your patience and understanding during these uncertain times is very much appreciated.

21/03/2020 - Umart Coronavirus Policy

At Umart our priority is always the safety of our customers and staff.

We continue to monitor the developing situation around the spread of Coronavirus COVID19 and will now be taking actions to help protect customers and staff.

We are asking customers if they are showing symptoms not to visit our store locations, and for all other customers to keep a distance of at least two metres from people and continue to practice good hygiene.

During this uncertain time, we are experiencing a large influx of orders from our customers. We are working through the backlog as quickly as possible with available staff in order to have your order ready, however, please expect some delays on top of our regular turnaround times.

As usual, you will be notified via email once your order is ready for collection/ready for dispatch. Orders will NOT be available for collection unless you have received this confirmation email.

To reduce crowding, we encourage all customer to make orders at home via our website. We can still assist walk-in customers however due to the large influx of orders your purchase will not be ready until the next day. 

To reduce physical contact, we are no longer accepting any physical payments in-store. You will still be able to pay by PayPal, Zip, Klarna, Afterpay, Apple Pay, Google Pay and Credit/Debit Card via a gateway on our website. 

Your patience and understanding during this busy time is very much appreciated.

Delivery

Australia Post and Star Track have also introduced procedures to help with social distancing and reduce physical contact.

All parcels will no longer require a signature for delivery or collection.

In all cases, whether a driver delivers to the door or a customer goes into their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver has left the premises or left for the customer to pick up on the counter.

You can read more here:https://auspost.com.au/about-us/news-media/important-updates/coronavirus.