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23/03/2020 - NSW Lock Down
At this time all NSW locations are still operating business as usual as allowed by the NSW State Government.
In accordance with with the lock down, we are have implemented further social distancing producers and we ask customers to please follow them accordingly.
We are continuing to monitor the developing situation and will keep customers updated if any further changes happen.
23/03/2020 - 4sqm Distancing Procedures
To ensure customer safety and to comply with Government recommendations, we will be maintaining a strict distancing policy in store. With this policy, we will be ensuring that all customers maintain 4 meters squared radius from each other. As a reference, stores will have outlined 4sqm areas. We ask that customers please wait in these areas. Once a store reaches safe distancing capacity we will ask customers to wait outside until a space inside is available.
We can still assist walk-in customers however if we will not be offering sales advise once a store reaches safe distancing capacity. Alternatively, you can seek sales advise via our phone support on (07) 3369 3928 or via email at sales@umart.com.au. Please be advised that due to the large influx of orders, walk-in orders will not be ready until the next day.
We will still be processing warranties as per usual at store locations however if a store reaches safe distancing capacity, warranties will be processed one at a time and customers will be asked to wait outside until space is available.
Lastly, to further prevent crowding we ask that only one person per order come in to collect.
Your patience and understanding during these uncertain times is very much appreciated.
21/03/2020 - Umart Coronavirus Policy
At Umart our priority is always the safety of our customers and staff.
We continue to monitor the developing situation around the spread of Coronavirus COVID19 and will now be taking actions to help protect customers and staff.
We are asking customers if they are showing symptoms not to visit our store locations, and for all other customers to keep a distance of at least two metres from people and continue to practice good hygiene.
During this uncertain time, we are experiencing a large influx of orders from our customers. We are working through the backlog as quickly as possible with available staff in order to have your order ready, however, please expect some delays on top of our regular turnaround times.
As usual, you will be notified via email once your order is ready for collection/ready for dispatch. Orders will NOT be available for collection unless you have received this confirmation email.
To reduce crowding, we encourage all customer to make orders at home via our website. We can still assist walk-in customers however due to the large influx of orders your purchase will not be ready until the next day.
To reduce physical contact, we are no longer accepting any physical payments in-store. You will still be able to pay by PayPal, Zip, BPAY, Direct Deposit and Credit/Debit Card via a gateway on our website.
Your patience and understanding during this busy time is very much appreciated.
Delivery
Australia Post and Star Track have also introduced procedures to help with social distancing and reduce physical contact.
All parcels will no longer require a signature for delivery or collection.
In all cases, whether a driver delivers to the door or a customer goes into their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver has left the premises or left for the customer to pick up on the counter.
You can read more here:https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
